Veterans Preferred - CSR - Accounts Receivable Specialist

Company: US11345-AIRGAS Airgas USA, LLC
Location: Tulsa
Posted on: November 18, 2023

Job Description:

Military Veterans are Encouraged to Apply. -R10030772 CSR - Accounts Receivable Specialist (Open)

Location:
Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

The CSR - AR Collector is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. You will effectively communicate and support the Division's collection goals, while providing quality customer service. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources.

• Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager). Escalate significant matters to Division Accounts Receivable Supervisor.
• Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
• Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable. Maintain quality relationships with branch managers, account managers and area sales managers. These relationships can be critical with collection efforts.
• Involve regional managers when possible and keep them informed of issues at all times.
• Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
• Review CS2 education courses frequently so that collection efforts enhance the customer relationships.
  
  ________________________
  
  Are you a MATCH?
  
  Qualifications you will have:
  ---High school diploma or equivalent.
  ---1 -3 years of commercial collection or customer service.
  ---Understanding quality customer service and the relationship to collection efforts.
  ---Strong computer skills. Experience with SAP and/or ERP systems a plus.
  Knowledge and Skills:
  ---Ability to manage multiple priorities.
  ---A proven track record of success in prior credit and collection roles, a plus.
  ---An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
  ---The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
  ---Good organizational and people skills. The ability to work and navigate within a complex matrixed organization.
  ---Strong communication and customer service skills and a quality mindset.
  ---The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.
  
  _________________________
  
  Your differences enhance our performance
  
  At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
  
  We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
  
  _________________________
  
  Equal Employment Opportunity Information
  
  We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
  
  Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).
  
  Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to us-accommodationrequest@airgas.com .

Keywords: US11345-AIRGAS Airgas USA, LLC, Tulsa , Veterans Preferred - CSR - Accounts Receivable Specialist, Other , Tulsa, Oklahoma