Sales Support Representative - US
Company: QAI Laboratories Inc.
Location: Tulsa
Posted on: April 19, 2024
Job Description:
QAI JOB #: QAI-SALESREP-032724 JOB TITLE: Sales Support
Representative LOCATION: Tulsa, OK; Miami, FL; Rancho Cucamonga,
CA; Burnaby, BC NUMBER OF POSITIONS: 1 CATEGORY: Building Products
CLOSING DATE: OPEN UNTIL FILLEDBACKGROUND: Founded in 1995 by a
group of experienced certification and testing experts, QAI
Laboratories Ltd. (QAI) is a multi-national professional
certification body, test laboratory, and inspection agency with
offices throughout North America and Asia. Recognition of the QAI
name and logo have grown significantly over the past few years
resulting in significant expansion of the business. QAI has an
exciting career opportunity within the sales department. The Sales
Support Representative position will play a crucial role in
providing administrative support to our dynamic sales team,
ensuring seamless operations, and contributing significantly to our
company's success. This position is a new role and presents an
exciting opportunity to develop a diverse set of skills,
collaborate closely with sales professionals, and pave the way for
career advancement. At QAI, you will have the opportunity to put
your aptitude, experience, knowledge, and desire to learn to the
test. We make a difference in people's lives through the work we do
as a top-notch Product Testing, Certification, and Inspection body
whilst providing rewarding careers for our employees. DUTIES: The
successful candidate will perform, but not be limited to, the
following duties:
- Regular maintenance of client databases / daily transactions
and interactions in CRM
- Updating CRM with relevant client info, including change of
status, contact information, transaction notes, and key
activities.
- Respond to customer inquiries via phone, email, and other means
in a timely and professional manner.
- Assist customers with service-related questions, technical
issues, billing inquiries and account management.
- Proactively identify and address potential issues to ensure
enhanced customer experience.
- Collaborate with other team members to ensure a seamless
customer experience across all departments/locations.
- Timely generation and distribution of client documentation for
execution
- Conduct a reasonable needs assessment to determine proper
handling, quoting or distribution to appropriate sales team
(Account Manager or Business Development).
- Proactive engagement/collaboration with internal and external
stakeholders, ensuring timely and accurate completion of credit
submissions and contracts
- Schedule meetings and prepare meeting agendas for Sales
Team
- Troubleshoot problems and provide appropriate solutions,
escalating complex issues to the appropriate team(s) when
necessary.
- Maintain regular client contact to facilitate the timely
collection of credit information
- Timely submission of completed credit packages for risk
adjudication & monitor progress
- Stay up-to-date on service knowledge and company policies to
provide accurate information to customers.
- Continue to develop your knowledge and skills to enhance
customer service skills.QUALIFICATIONS:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport
with customers.
- Empathetic and patient demeanor with a genuine desire to help
others.
- Ability to multitask and prioritize in a fast-paced
environment.
- Problem-solving skills with a proactive approach to finding
solutions.
- Proficiency in using customer support software and CRM
systems.
- Previous experience in customer service or a related field is
preferred.
- Desire and willingness to learn, absorb and grow. Key Technical
Competence:
- Ability to listen to client needs, requirements, and
expectations.
- Ability to communicate client needs, requirements, and
expectations throughout the organization as necessary.
- Able to identify new markets and new business opportunities for
QAI continued growth.QUALIFICATIONS: The successful candidate will
have:
- Minimum
- Technical diploma in related field or equivalent industry
experience
- Have the aptitude for providing a superior level of customer
service in a complex and often demanding business environment.
- Demonstrated a strong ability to build internal and external
relationships.
- Excellent written/oral communication skills and superior
presentation skills.
- Professional with at least 3 years of B2B Sales Experience
- Possess strong working knowledge of MS Word, Excel,
PowerPoint
- Ability to work in a fast-paced environment, independently and
with team members.
- MUST be self-motivated and assertive.
- Ability to travel (-25%)
- Preferred:
- General knowledge and understanding of building products
- Experience working within the testing/certification industry,
knowledge of the International Building Code, International
Residential Code, National Electric Code and test methods under
CSA, UL, EN/IEC, ASTM, ANSI and other standards.
- Experience working with diverse teams (engineering, operations,
marketing)
- Possess the ability to read and understand policies,
regulations, and standards APPLYING:QAI Laboratories offers a
comprehensive compensation and benefits package including base
salary and bonus/commissions, medical, dental, and other perks. We
are committed to the long-term success of our employees.
Interested? Please submit your application here. Please be sure to
include the QAI job number in the subject line of your
communication. Check out our other career opportunities on our
website careers page: . Equal Opportunity Employer QAI Laboratories
is an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to sex, race, color, religion, national origin, age, marital
status, political affiliation, sexual orientation, gender identity,
genetic information, disability or protected veteran status. We are
committed to providing a workplace free of any discrimination or
harassment.Note: No sponsorship is available. Join our Team! Learn,
Develop, Grow! *** PI6735d70042c5-31181-33824952
Keywords: QAI Laboratories Inc., Tulsa , Sales Support Representative - US, Other , Tulsa, Oklahoma
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