Groomer- McKinney Animal Hospital
Company: Heartland Veterinary Partners LLC
Location: Tulsa
Posted on: August 28, 2024
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Job Description:
About McKinney Animal Hospital
McKinney Animal Hospital has been in Sand Springs, Oklahoma, since
1984, giving back by donating to the schools. We're proud to offer
Green Country's pets the highest level of veterinary care and
customer service. We strive to provide the finest and most
compassionate care for each and every patient, often exceeding the
expectations of our clients.
We believe in treating every patient as if they were our own pet
and giving them the same loving attention and care. We are a group
of highly-trained, experienced animal lovers who are devoted to
giving our patients the best care possible.
Position Purpose
Reporting into the Practice Manager, the Groomer looks after the
condition of the patient's coat by providing services to keep the
patient clean and well-cared for. - Working with a variety of
patients (breeds and sizes), the Groomer is responsible for patient
bathing, fur and teeth brushing, nail trimming and grinding. - The
Groomer engages with clients to understand expectations, patient
special needs, and desired outcomes. - The Groomer is also
responsible to ensure grooming rooms or designated space is clean,
sanitized, safe, and secure.
This position pays 50% commission on grooming services provided by
groomer.
Groomer Competencies
Patience & Compassion: Remaining professional while still making
Doctors, teammates, clients, and patients feel as comfortable as
possible regardless of the situation or challenges presented. -
Responding quickly and calmly to crisis while maintaining a high
standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with
Doctors and practice team members. - Providing feedback
appropriately and in a timely manner. - Quickly incorporating
feedback to ensure positive results. - Sharing ideas and being open
to other's ideas.
Communicating: Conveying instructions to clients and teammates to
ensure successful pet services/care are provided.
Active Listening: When listening to clients regarding service to
pet listen for understanding and repeat back requests to ensure
client expectations are met. - May need to communicate and actively
listen to Doctors if a patient is at the practice for multiple
service and treatments.
Organization Skills: Following client instructions, maintain
consistent workflow to ensure client commitments are met, and other
job-related items while managing multiple pets and clients.
Client Satisfaction: Ensuring all activities and interactions
result in the highest level of client satisfaction. - Be client
centric.
Essential Responsibilities
Admits patients noting the client's specific instructions to ensure
a quality outcome including contact information and pick up
time.
Determines any veterinary services required during the client's
visit. - In accordance with hospital operating instructions,
determines care required in agreement with the individual needs and
circumstances of the patients.
Observes patient appearance and activity for general physical
condition, obvious signs of illness, disease and discontent. Parts
patient's hair to check for ticks, fleas, red, sore or inflamed
areas and any lumps. - Reports signs of illness, disease, injury or
unusual activity to veterinary technicians or veterinarians.
Appropriately handles patients and as needed, properly restrains
hard-to-control patients.
Performs bathing services, including shampooing and drying.
Performs grooming services, including brushing, clipping, hand
scissoring, trimming and shaping the patient's coat. -
Appropriately shapes hair using knowledge of patient
characteristic, grooming techniques, styles, and client's
instructions.
Stays current and up to date on new techniques and trends that
client are looking for as related to provided services.
Provides medication (when instructed) and general cleansing,
parasite control baths, pedicures, medicated dips (when instructed)
and ear cleansing, as required for each patient.
Applies technical knowledge of products and medications sold,
including dietary products. - Explains and educates clients on
products and answers questions regarding product purchase/use.
Performs work according to established methods specified in
practice procedure manual or following special instructions.
Performs all general maintenance of grooming room and yard; cleans
and disinfects cages, tubs, grooming tables, and yard at least once
daily. - Vacuums and mops floor; empties trash; cleans clipper
blades, scissors and brushes after use; performs monthly dryer and
clipper maintenance.
Delivers final groomed patient to client and ensures satisfaction.
- Appropriately addresses concerns.
Where applicable, trains, supervises, and assists the Grooming
Assistant in their performance of a variety of service functions.
Sets performance standards and monitor performance. Conducts timely
performance evaluations.
Performs other duties as assigned.
Requirements / Qualifications
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits (401k, Roth k, and matching)
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Keywords: Heartland Veterinary Partners LLC, Tulsa , Groomer- McKinney Animal Hospital, Other , Tulsa, Oklahoma
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