TulsaRecruiter Since 2001
the smart solution for Tulsa jobs

Call Center Representative

Company: Alorica
Location: Tulsa
Posted on: September 14, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? to begin the process now: () KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: clerk, customer care specialist, customer service, customer service associate, customer service representative, customer service specialist, intern, platform support, service representative, telephone service representative

Keywords: Alorica, Tulsa , Call Center Representative, Other , Tulsa, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Owner Operator Truck Driver - $1.00-MILE BASE PAY + MARKET PREMIUM PAY - Tulsa
Description: Call Today to Learn More About Our New Market Premium Pay for Solo Owner Operators Are you in it for the long haul John Christner Trucking is. 32 years in business, 1,300 mile length of haul, two
Company: John Christner Trucking
Location: Tulsa
Posted on: 09/21/2019

Sr. Stationary Engineer- $5K Sign On Bonus - Tulsa
Description: Sr. Stationary Engineer- 5K Sign On Bonus Cancer care is all we do Hope in healing Cancer Treatment Centers of America CTCA takes a unique and integrative approach to cancer care. Our patient-centered (more...)
Company: Cancer Treatment Centers of America
Location: Tulsa
Posted on: 09/21/2019

CRNA
Description: Position Summary Surgeries are performed every day in first-class Air Force medical facilities around the world. As privileged healthcare providers, Certified Registered Nurse Anesthetists perform specialized (more...)
Company: U.S. Air Force
Location: Tulsa
Posted on: 09/21/2019


Building Engineer, 1st Class Stationary Engineer
Description: RESPONSIBILITIES Requires Tulsa 1st Class Unlimited Stationary Engineer license. Utilizes advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, (more...)
Company: CBRE
Location: Tulsa
Posted on: 09/21/2019

Owner Operator & Lease Purchase Truck Driver
Description: Increase Cash Flow New Owner Operator Business Program Roadrunner wants to get you started on the right foot. Call a recruiter for details A amp A/Roadrunner Temperature Controlled Offers Owner (more...)
Company: Roadrunner Temperature Controlled
Location: Tulsa
Posted on: 09/21/2019

RN / Cardiovascular Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent Health (more...)
Company: Cross Country Nurses
Location: Tulsa
Posted on: 09/21/2019

Company Truck Driver Truckload Opportunities
Description: Truckload Opportunities CDL-A Company Truck Drivers A amp A/Roadrunner Temperature Controlled Offers COMPANY Drivers: New Pay Package- Earn Up to .50/Mile
Company: Roadrunner Temperature Controlled
Location: Tulsa
Posted on: 09/21/2019

Tulsa Microbiology Tutor Jobs - Tulsa
Description: Tulsa Microbiology Tutor Jobs Varsity Tutors is always looking for bright individuals in Tulsa who are passionate
Company: Varsity Tutors
Location: Tulsa
Posted on: 09/21/2019

Licensed Medicare Insurance Agent - Earn before, during, AND after AEP
Description: Medicare Insurance Agent Industry-best comp plan, total work freedom Join the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Tulsa
Posted on: 09/21/2019

Aviation Maintenance Technician - Overhaul, Support Shop
Description: Location: TUL Mtc amp Engr Base TUL-MNTC Additional Locations: None Requisition ID: 30618 Overview About The Job The terms and conditions of this position are covered by the Transport Workers (more...)
Company: American Airlines
Location: Tulsa
Posted on: 09/21/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Tulsa RSS job feeds