Financial Consultant & Technical Support (ExpressBank)
Company: BOK Financial
Posted on: January 16, 2020
Req ID: 52789
Areas of Interest: Customer Service/Call Center
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK
Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based
financial services holding company with operations in ten states
Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New
Mexico, Nebraska and Wisconsin. The company began more than 100
years ago in Tulsa and has successfully diversified into a variety
of industries, businesses and geographies. .
- Enjoy interacting with people daily?
- Have a strong Customer Service Orientation?
- Excel at providing solutions for a variety of issues?
- Enjoy exceeding client expectations?
Envision yourself in the job! Find out more about our culture
If so, we are hiring for future training classes for Customer
Service Representatives now!
Closing shift 12p-9p with rotating Saturdays
The ExpressBanker is an expert in providing the best client
experience possible for BOKF's clients. They are empowered and
responsible for providing a superior experience on every
interaction in a manner that builds a permanently engaged client.
Interactions include providing answers or solutions on account
activity, digital banking products, debit cards and a variety of
other products or processes. The ExpressBanker will be able to
effectively and efficiently handle client interactions and exceed
client expectations. In addition, they will provide a level of
support that makes clients feel assured that their needs have been
completely and accurately resolved during their first contact with
ExpressBank. The ExpressBanker interacts with clients via phone and
may utilize chat, email or other digital communication
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Efficiently answers inbound calls and/or chats, secure messages
and other communications from BOKF clients. Solves problems and
answers questions; listens to and anticipates clients' needs in
order to completely and accurately resolve their issue on the first
contact. Demonstrates good decision making ability, mitigates risk
and ensures BOKF's clients feel confident that we have addressed
their need. Issues generally include questions regarding account
transactions, account balances, account activity, digital banking,
debit cards, loans and time deposits. The ExpressBanker will also
process some transactions such as stop payments, funds transfers,
account and debit card maintenance. Follows up in a timely manner
to all peer and client inquiries. Utilizes numerous programs and
systems to investigate and resolve client questions or issues.
Completes all transactions with accuracy and within guidelines,
policies or procedures.
- Confidently recommends a full range of consumer products and
services such as deposit accounts, consumer loan products, digital
banking, ATM and other self-service options to enable clients to
reach their financial goals.
- Develops oneself professionally by participating in training,
engaging in self-improvement initiatives and skill-building
activities to enhance product knowledge, systems knowledge, sales
and client relations skills. Actively participates in coaching and
feedback sessions by setting goals and achieving results. Takes
responsibility for their own knowledge and keeps themselves updated
by proactively reading emails, training clips, posted items and
KnowledgeBank for new or changed information. Reports problems in
systems and identifies client impacting situations proactively.
Takes advantage of opportunities to receive more in depth job
training on processes or procedures.
KNOWLEDGE, SKILLS and ABILITIES:
- Knowledge of consumer banking products and services including
mobile and online banking
- Knowledge of bank operations and contact center operations
including phone, email and chat support
- Excellent verbal communication skills; effectively and
courteously providing customer information, resolving issues and
gaining information by asking appropriate questions
- Excellent written communication skills demonstrated by
professional etiquette, proper grammar and punctuation
- Strong computer skills, including the ability to successfully
navigate a variety of programs while maintaining efficiency is
required for success
- Excellent problem-solving and conflict resolution skills
- Ability to complete multiple tasks at a time
This level of knowledge is normally acquired through completion of
a high school diploma or equivalent and a minimum of 2 years of
experience in financial services or customer service/call center
industry. College degree is a plus.
BOK Financial is a stable and financially strong organization that
provides excellent training and development to support building the
long term careers of our employees. With passion, skill and
partnership you can make an impact on the success of the bank, our
customers and your own career!
Apply today and take the first step towards your next career
BOK Financial is an equal opportunity employer. We are committed to
providing equal employment opportunities for training,
compensation, transfer, promotion and other aspects of employment
for all qualified applicants and employees without regard to sex,
race, color, religion, national origin, age, disability, sexual
orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate
submission by unsolicited third parties through this site or any
company email address. All unsolicited candidates presented to BOK
Financial and its Subsidiaries will be considered the property of
BOK Financial. BOK Financial and its Subsidiaries will not be
responsible for any fees associated with unsolicited candidates,
nor will a contractual relationship be formed by the submission.
BOK Financial and its Subsidiaries are not obligated and will not
under any circumstances pay any fees to said third parties
submitting candidates in this manner. BOK Financial and its
Subsidiaries only forms contracts with recruiters with whom we have
an established business relationship and with whom we have in place
a signed agreement. All contact with BOK Financial and its
Subsidiaries from third parties must be through our Human Resources
Department. Any contact made outside of the BOK Financial Human
Resources Department by a third party will cancel any future
business relationships between the third party and BOK
Please contact email@example.com with any questions.
Keywords: BOK Financial, Tulsa , Financial Consultant & Technical Support (ExpressBank), Professions , Tulsa, Oklahoma
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