TulsaRecruiter Since 2001
the smart solution for Tulsa jobs

IMPLEMENTATION TECHNICIAN II

Company: CenturyLink
Location: Tulsa
Posted on: January 16, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet SLA and customer expectations. Document all order activity and ensure data integrity in CTL systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.



Job Description
Essential Job Duties

--- Demonstrate ability to efficiently and accurately process and manage Access Service Requests for one or more CenturyLink product or access provider
--- Process orders according to SLAs, M&Ps / SOPs, On-Time Performance and quality standards
--- Manage the assigned queue using time management skills
--- Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.
--- Provide technical support for team members
--- Perform other duties as assigned



Behavioral & Technical:
---Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
---Collaborative skills and use a team approach to accomplishing work.
---Verbal, written and interpersonal communication skills.
---Demonstrate ability to process tasks as assigned for one or more CenturyLink voice product
---Use training, M&Ps and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
---Process orders according to SLAs, On Time Performance and quality standards
---Manage the assigned queue using time management skills
---Escalate to a higher level as needed
---Able to provision install, change and disconnect orders with a strong focus for quality and customer care.
---Providing escalation support for lower level techs
---Respond to more complex maintenance and troubleshooting requests



Qualifications
Qualifications:
---Assoc degree or equivalent education and relevant experience.
---5-7 years related experience in specific area or equivalent.
--- May require technical certification.



Preferred Qualifications:
--- Associate Degree or equivalent experience in Operations, Technology or related field
--- Experience working in a fast-paced environment and dealing with ambiguity
--- Project management experience
--- Familiarity of CTL Provisioning Systems and Processes



Education
Alternate Location: US-Colorado-Littleton; US-Missouri-Town And Country; US-Oklahoma-Tulsa; US-Pennsylvania-Coudersport

Requisition #: 218980

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Tulsa , IMPLEMENTATION TECHNICIAN II, Professions , Tulsa, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Application Analyst and Developer (.Net MVC)
Description: APPLICATION ANALYST AND DEVELOPMENT SPECIALIST OUR CLIENT IS UNABLE TO SPONSOR, SO ONLY US CITIZENS OR GREEN CARD HOLDERS ARE ENCOURAGED TO APPLY ABOUT OUR CLIENT: OVERVIEW Our Client is a subsidiary (more...)
Company: Certus Solutions LLC
Location: Tulsa
Posted on: 01/25/2020

Class A CDL Owner Operators-Average Annual Pay $150K-$200K Depending on Division
Description: br Average Annual Pay 150K- 200K Depending on DivisionNew CSA safety pay of .25 paid on ALL miles loaded and empty br br Owner Operators Great Pay Steady Work br br At Oakley Trucking we (more...)
Company: OAKLEY TRUCKING
Location: Broken Arrow
Posted on: 01/25/2020

12N Horizontal Construction Engineers
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Before a road, airfield, or a building can be constructed, all obstacles must be removed from the site. As a Horizontal Construction Engineer (more...)
Company: Army National Guard
Location: Tulsa
Posted on: 01/25/2020


92A Automated Logistical Specialist - Supply Chain
Description: Keeping the back of house in order is a key factor in successful mission planning. As an Automated Logistical Specialist in the Army National Guard, you will maximize your organizational skills and learn (more...)
Company: Army National Guard
Location: Tulsa
Posted on: 01/25/2020

Carpentry and Masonry Specialist
Description: Posted on 01/15/20 Ref: OK-Broken Arr AGE REQUIREMENTS: Must be between the ages of 17 and 35Expand your construction skills and join the Army National Guard as a Carpentry and Masonry Specialist. You'll (more...)
Company: Army National Guard
Location: Broken Arrow
Posted on: 01/25/2020

Building Engineer
Description: Job TitleBuilding Engineer br Job Description SummaryResponsible to ensure the efficient operation and maintenance of mechanical, electrical and plumbing equipment and systems for the assigned property (more...)
Company: Cushman & Wakefield, Inc.
Location: Tulsa
Posted on: 01/25/2020

Owner Operator Teams Earn up to $400,000 year or More!
Description: br br Quick ApplyCall Now: 855 445-6365 br Owner Operators Earn up to 400,000 yr or More br Big Earnings Available for Qualified Owner Operators Featured Money Lane Rates: ul 10148 Solo (more...)
Company: BCB Transport
Location: Broken Arrow
Posted on: 01/25/2020

OTR - Line Haul - Class A driver - No touch - Flatbed - 2 weekends home
Description: Job summary 1300 - 2000 total average weekly pay2800 - 3200 average miles per weekOTRLinehaulCompany driver solo Flatbed Home time 12 days on, 2 days off11 - 13 required days outHome at least 2 weekends (more...)
Company: Prime Carrier Inc
Location: Tulsa
Posted on: 01/25/2020

92F Petroleum Supply Specialist
Description: Fuel is one of the most vital components of the Army National Guard. It's what keeps Soldiers pushing onward, and as a Petroleum Supply Specialist, you'll make sure they'll never run out. In this position, (more...)
Company: Army National Guard
Location: Broken Arrow
Posted on: 01/25/2020

91E Machinist
Description: When a Soldier needs a part made or repaired right away, they look to Machinists for assistance. Army National Guard Machinists utilize their knowledge, skills, and expertise to repair broken parts, modify (more...)
Company: Army National Guard
Location: Broken Arrow
Posted on: 01/25/2020

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Tulsa RSS job feeds