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Desktop Support Technician

Company: STONE Resource Group
Location: Tulsa
Posted on: February 15, 2020

Job Description:

STONE Resource Group is looking for a Desktop Support Tech for a 6 month contract with a Fortune 500 company in Tulsa! ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed Troubleshooting and installing network and networked peripherals (WiFi, MiFi, etc.) issues Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion. Updating physical assets within asset management tracking system Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices Performing customer service representative responsibilities as needed Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction - provided by Dice

Keywords: STONE Resource Group, Tulsa , Desktop Support Technician, Professions , Tulsa, Oklahoma

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