SYSTEM ANALYST II

Company: ONEOK
Location: Tulsa
Posted on: November 19, 2020

Job Description:

Job Summary


Perform problem management and configuration management related to IT infrastructure and support.

Essential Functions and Responsibilities

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• Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem.
  
• Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
  
• Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel.
  
• Analyze and document the architecture and configuration of application infrastructure.
  
• Provide configuration and engineering for new technologies.
  
• Lead the support and configuration activities for technologies where you have been designated a subject matter expert.
  
• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls.
  
• Collaborate with other IT personnel on technology and support issues.
  
• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure.
  
• Regular and reliable attendance is required in performance of job.
  
• Employee may be required to perform additional duties as assigned.
  
  
  Education and Experience
  
  Bachelor's degree in computer sciences or an equivalent combination of formal education and job-related experience.
  
  
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  • Demonstrated understanding of current data networking and/or server technologies.
    
  • Experience in the support and function of:
    
    
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    • Infrastructure hardware configuration
      
    • IP networking
      
    • Windows Server and/or Unix operating systems
      
    • Shared storage technologies
      
    • Virtualization technologies
      
    • Event monitoring, logging and data collection techniques
      
      
    • Demonstrated ability to mentor influence and facilitate discussions across a wide range of teams and technologies.
      
    • Application of arithmetic and computer math.
      
    • Training and experience relative to:
      
      
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      • Operating systems software
        
      • Computer hardware
        
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        Networking
        
      • 
        Communications
        
      • Security administration
        
      • Data base administration
        
        
      • Demonstrated ability to identify, research, and analyze systems software problems and perform systems evaluations.
        
      • Demonstrated ability to review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence.
        
      • Demonstrated ability to research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.
        
      • Demonstrated ability to interact, advise, guide, train, and communicate effectively.
        
      • Demonstrated ability to read and write fluently in English.
        
      • Ability to communicate and/or exchange information; conduct oral presentations.
        
      • Experienced interacting with external customers and vendors relationships.
        
        
        Certification and Licensing
        
        
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        • Applicable driver's license required for travel to other company locations.
          
          
          Physical Requirements
          
          
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          • Mobility to travel in and around office surrounding and job sites outdoors.
            
            
            Visual Requirements
            
            
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            • Sufficient to perform job duties.
              
              

Keywords: ONEOK, Tulsa , SYSTEM ANALYST II, Professions , Tulsa, Oklahoma