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IT Systems Analyst

Company: Zealcon
Location: Tulsa
Posted on: February 25, 2021

Job Description:

Description RemoteJob SummaryProvides tier III Advanced Engineering support to NOC (Network Operation Center). Work with the MES technical teams in delivering real-time technical support while interfacing directly with our US-based and international customers in a 7 x 24 x 365 NOC and engineering support environment.Job Description* First Shift Support - 8 00 am 5 00 pm* Provides off-hours on-call support on a rotating basis with engineering peers. (including holidays & weekends.* Configures and maintains installed systems to meet customer requirements.* Performs various troubleshoots tasks while seeking to provide resolution for voice or data network performance and interoperability problems.* Identifies capacity and performance issues to ensure continued, uninterrupted operation of supported network hardware and related systems.* Installs and maintains various network infrastructures, providing support to design, installation and maintenance for new and existing installations.* Manages daily service request workloads using various ticket management systems and call center applications.* Act as technical escalation to provide mentoring activities for tier I and II operational support. This may include leading various KT (knowledge transfer) training sessions.* Provides high-level technical support for configurations, troubleshooting, and service restoration while interfacing directly with equipment vendors and customer.* Provide primary Engineering design and configuration for moderately complex network solutions to meet with customer's goals and technical requirements.* Acts as technical project resource and provides technical leadership to lower tier team members.* Works with product teams to performs required research, development, and design for the planning and introduction of new products or service offerings.* Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation as needed.* Work with Lead Engineers on technical methods, procedures, and assisting with complex technical solution designs.* Assist Lead Engineers with review of networks to include planning, designing, evaluating, selecting operating systems and various protocol suites.* Supports system configuration and management of VoIP systems, including CUCM, CUC, UCCX, Expressway, Jabber & CER Programming, and management isolation of network outage causes and service restorations including understanding QOS operational characteristics.* Background supporting an HCS environment is a plus* Background supporting Data Center environments a plus* Evaluate new technical requirements for compatibility with deployed system designs.* Supports the technical direction of MES organization, standards, and tests systems & hardware to ensure interoperability. Performs validation of features and functions.QualificationsRequirements* 5 - 8 years NOC experience supporting IP network operations centers.* This position requires solid interpersonal skills & a demonstrated ability to work collaboratively with a large technical support team!* Interfaces directly with various departments in maintaining customer network resiliency and while supporting reported network issues.* Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance results.

Keywords: Zealcon, Tulsa , IT Systems Analyst, Professions , Tulsa, Oklahoma

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