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IT Systems Analyst

Company: tekHouse
Location: Tulsa
Posted on: November 22, 2021

Job Description:

Description: Remote

Job Summary

Provides tier III Advanced Engineering support to NOC (Network Operation Center). Work with the MES technical teams in delivering real-time technical support while interfacing directly with our US-based and international customers in a 7 x 24 x 365 NOC and engineering support environment.

Job Description
First Shift Support - 8:00 am 5:00 pm
Provides off-hours on-call support on a rotating basis with engineering peers. (including holidays & weekends.
Configures and maintains installed systems to meet customer requirements.
Performs various troubleshoots tasks while seeking to provide resolution for voice or data network performance and interoperability problems.
Identifies capacity and performance issues to ensure continued, uninterrupted operation of supported network hardware and related systems.
Installs and maintains various network infrastructures, providing support to design, installation and maintenance for new and existing installations.
Manages daily service request workloads using various ticket management systems and call center applications.
Act as technical escalation to provide mentoring activities for tier I and II operational support. This may include leading various KT (knowledge transfer) training sessions.
Provides high-level technical support for configurations, troubleshooting, and service restoration while interfacing directly with equipment vendors and customer.
Provide primary Engineering design and configuration for moderately complex network solutions to meet with customer's goals and technical requirements.
Acts as technical project resource and provides technical leadership to lower tier team members.
Works with product teams to performs required research, development, and design for the planning and introduction of new products or service offerings.
Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation as needed.
Work with Lead Engineers on technical methods, procedures, and assisting with complex technical solution designs.
Assist Lead Engineers with review of networks to include planning, designing, evaluating, selecting operating systems and various protocol suites.
Supports system configuration and management of VoIP systems, including CUCM, CUC, UCCX, Expressway, Jabber & CER Programming, and management isolation of network outage causes and service restorations including understanding QOS operational characteristics.
Background supporting an HCS environment is a plus
Background supporting Data Center environments a plus
Evaluate new technical requirements for compatibility with deployed system designs.
Supports the technical direction of MES organization, standards, and tests systems & hardware to ensure interoperability. Performs validation of features and functions.

Qualifications

Requirements
5 - 8 years NOC experience supporting IP network operations centers.
This position requires solid interpersonal skills & a demonstrated ability to work collaboratively with a large technical support team!
Interfaces directly with various departments in maintaining customer network resiliency and while supporting reported network issues.
Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance results.

Preferred Qualifications: CCNA Collab or CCNP Collab Certification

Keywords: tekHouse, Tulsa , IT Systems Analyst, Professions , Tulsa, Oklahoma

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