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Customer Care Technician

Company: Home Creations
Location: Tulsa
Posted on: June 23, 2022

Job Description:

Position: Customer Care TechnicianFLSA: Non-Exempt/HourlyHours: Monday-Friday 8am to 5pmGeneral Purpose: To assist Customer Care Manager with repairs, punch lists, and general maintenance to customer's homes and neighborhoodsSupervision Received: Works under the direct supervision of the Customer Care Manager.Supervision Exercised: NoneEssential Duties and Responsibilities:

  • Help maintain clean neighborhoods and homes under construction
  • Perform touch ups and activities on punch-list
  • Responsible for the level of quality in product
  • Comprehend the process of residential construction and use common knowledge
  • Ability to deliver houses in the allowed time as set forth by contracts
  • Help maintain signs and general neighborhood cleanliness
  • Communicate with sub-contractors
  • Present recommendations to Customer Care Manager
  • Should be courteous, respectful, and patient towards homeowners, trades, and customers
  • Any other duties assigned

    • High school diploma and six months of residential construction experience or related relevant work experienceKnowledge, Skills, and Ability
      • General construction or home building knowledge
      • Strong organizational and communication skills
      • Willingness to be a member of a dedicated team
      • Strong customer service skills
      • Demonstrate knowledge and proficiency in working with computers and other types of technologyWork Environment: Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness. Some bending stooping, climbing, reaching, crawling, lifting, carrying, and walking. Subject to driving to various locations in varying weather conditions.Physical Demands: Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry equipment up to 50 lbs. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Tool and Equipment: Computer, tape measure and levels, and basic painting and hand/power tools.Expectations for all Employees:All employees will support the organization's mission and vision by exhibiting the following behaviors:
        • Excellence and competence
        • Collaboration and innovation
        • Respect and Dedication
        • Accountability and OwnershipPI181503921

Keywords: Home Creations, Tulsa , Customer Care Technician, Professions , Tulsa, Oklahoma

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