Fleet Maintenance Technician (Remote)
Company: Merchants Fleet Management
Location: Tulsa
Posted on: August 7, 2022
Job Description:
Your expertise in Vehicle repair and your attention to detail
will ensure your success as a Fleet Maintenance Technical
Specialist. You will provide support (and superior customer
service) to our Fleet Maintenance Program clients. In addition, you
will execute tasks needed to fulfill our clients' needs for
services. - Location: Hooksett, NH / Rosemont, IL - / - Remote
Check out the other benefits that Merchants Fleet has to offer . -
What Your Day Looks Like: - ---You will: -
- Provide targeted support via phone or e-mail to our vendors,
fleet managers, drivers and internal departments -
- Coordinate all maintenance related items for fleet vehicles:
review and authorize repairs, locate repair facilities and
communicate with drivers, etc. -
- Control transactions and effectively direct vendors to perform
work to our standards -
- Pursue warranty recovery on behalf of Merchants Fleet and our
clients -
- Communicate with key stakeholders and contact our clients for
authorization when repairs exceed the approval limit -
- Notify the client, customer service representative, and
assigned sales executive when work is declined for clients enrolled
in our full maintenance program -
- Maintain and nurture relationships with our clients and vendors
-
- Stay informed on status of vehicles through interaction with
other departments -
- Ensure vehicle safety and troubleshoot problems to ensure
drivers are minimally inconvenienced when a breakdown occurs -
- Consult with our clients on technical and mechanical issues as
well as work with our sales team to recommend appropriate cycle
policies for fleet vehicles -
- Serve as an internal expert and industry resource for
maintenance related issues. Participate in pricing and cost of
ownership research -
- Support systems testing of new technology enhancements as
needed -
- Participate in key projects to enhance the operations of our
products and delivery of information to our clients including but
not limited to: -
- Monitoring of manufacturer recalls, identification of possibly
affected vehicles and issuance of notifications to the appropriate
parties -
- Registration and maintenance of units with centralized billing
vendors including the Ford Fleet Care and GM National Fleet
Programs -
- Cross-train other departments such as Client Experience in
Fleet Maintenance product related subject matter enabling effective
response to client requests or issues. -
- Troubleshoot and resolve any challenges that may occur with
products/services in collaboration with the Fleet Products
Management and Client Experience Teams -
- Additional projects and/or duties as assigned - Your Experience
and Expertise: -
- 2+ years of prior experience working within Fleet Industry
strongly preferred -
- Active ASE Certifications -
- Associates Degree in Automotive related field preferred--- -
The Skills You Bring: -
- Excellent organizational skills and strong attention to detail
-
- Proficient Computer Skills -
- Outstanding customer service abilities and professional phone
manner -
- Ability to prioritize work and multi-task in a dynamic
environment -
- Ability to effectively communicate with a wide range of client
contacts from clerical to Executive level, both verbally and in
written format -
- High energy, as well as a pleasant and professional demeanor
-
- Aptitude in decision making and problem-solving -
- Ability to work as part of a team while accomplishing
departmental and company goals -
- Self-motivated individual able to work independently with
little direction - Merchants Fleet is the nation's fastest growing
fleet management company, providing flexible funding and service
options for organizations that leverage vehicles to run their
operations, serving as a single source for all vehicle needs,
including electric vehicles. From financing and charging to
maintenance and remarketing, Merchants has collaborated with dozens
of OEMs, charging, data and upfit partners to ensure every client
is connected to the service, technology platforms, and products
that will support their fleet in making the transition to EV.
Merchants Fleet is headquartered in Hooksett, New Hampshire, and
its Innovation Center is located in the Chicago, Illinois area.
Merchants is an award-winning place to work with accolades
including; Best & Brightest, Best Company to Work For 2015-2021,
Great Place to Work and Coolest Company for Young Professionals. -
#LI-CF1 #LI-RemoteTo provide all candidates with the highest level
of our attention, Merchants Fleet does not accept uninvited
solicitations or resumes from third parties. California Residents
click for California Consumer Privacy Act (CCPA). .
Keywords: Merchants Fleet Management, Tulsa , Fleet Maintenance Technician (Remote), Professions , Tulsa, Oklahoma
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