Help Desk Support Technician
Company: Tulsa International Airport
Location: Tulsa
Posted on: May 4, 2024
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Job Description:
DescriptionTulsa Airports Improvement Trust (TAIT) proudly
operates both Tulsa International Airport (TUL) and Tulsa Riverside
Airport (RVS). We enjoy a smooth and collaborative work
environment. Minimum starting pay for this non-exempt position is
$18.86 and offers comprehensive benefits including employer pension
contribution (17%), PTO and holidays, employer-paid health benefits
for employee up to family (a benefit from $6000 up to $21,000),
great culture, and a healthy work/life balance. RequirementsThe
Help Desk Support Technician reports directly to the Director of
Technology and Innovation and plays a crucial role in maintaining
the workflow and internal operation of the Technology department.
This position is ideal for someone eager to kick start their career
in IT and contribute to the efficiency of our technology
infrastructure. Working within our internal team, you'll have the
opportunity to gain hands-on experience and grow professionally
Help Desk Support:Promptly address help desk telephone calls from
internal staff, providing professional assistance.Log and track
support requests in the internal ticketing system.Monitor the help
desk Email creating tickets and supporting our
stakeholders.Troubleshoot and resolve basic IT issues; escalate
complex problems as needed.Remote Support:Provide remote support to
Airport stakeholders, resolving technical issues through phone or
other remote tools.Assist with software installations,
configurations, and troubleshooting.Ticket Management:Create and
manage tickets in the internal ticketing system for accurate
documentation of support requests and resolutions.Prioritize and
categorize tickets based on urgency and impact within the
organization.Collaboration:Collaborate with other IT team members,
including desktop support and cable technicians, to assist in
on-site support as needed.Support the Technology team when they
require additional help as needed.Coordinate with internal teams to
ensure efficient and effective problem
resolution.Documentation:Maintain accurate and up-to-date
documentation for common IT issues and resolutions within our
internal knowledge base.QUALIFICATIONSEducation & Experience:
Graduation from high school or possession of a General Educational
Development Certificate (GED); strong communication and customer
service skills; basic understanding of IT concepts and
technologies; ability to work independently and collaboratively in
a team environment; eagerness to learn and grow in a fast-paced
support role; and familiarity with internal ticketing systems and
remote support tools is ad advantageous.Knowledge, Abilities and
Skills: Knowledge of how desktop PC's function in a Windows Active
Directory environment; demonstrated ability to maintain
confidentiality and exercise sound judgement in response to
information that can be sensitive in both security and personnel in
nature; strong interpersonal and communication skills, ability to
document processes, must be able to communicate to all levels of
the organization concerning the issues they are facing; written
communications skills needed to update support tickets and create
training documents; must be able to multitask; able to act
independently on resolving tickets but know when to push issues to
a higher tier of support.Physical Requirements: Physical
requirements include arm and hand steadiness and finger dexterity
enough to use a keyboard and telephone; occasional lifting up to 30
pounds; frequent carrying, pushing and pulling up to 15 pounds with
occasional carrying; vision, speech and hearing sufficient to
perform the essential tasks; Capable of regularly walking to
various parts of the Airport without overly being exerted. Licenses
and Certifications: Must possess a valid Oklahoma Class "D"
Operator's License; ability to obtain and maintain eligibility to
hold a Security Identification Display Area (SIDA) badge.Working
Environment: Working environment is primarily indoors in an office
setting; works extended hours, outside of regular shift schedule,
as required by operational needs.Licenses and Certifications: Must
possess a valid Oklahoma Class "D" Operator's License; ability to
obtain and maintain eligibility to hold a Security Identification
Display Area (SIDA) badge.Working Environment: Working environment
is primarily indoors in an office setting; works extended hours,
outside of regular shift schedule, as required by operational
needs.Note:This job description lists only the primary job duties
normally assigned to this position but does not restrict the
performance of other duties as assigned. Reasonable accommodation
may be made to enable individuals with disabilities to perform the
essential tasks.
Keywords: Tulsa International Airport, Tulsa , Help Desk Support Technician, Professions , Tulsa, Oklahoma
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