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Senior Desktop Technician - Permanent Hire - Tulsa, OK

Company: Insight UK
Location: Tulsa
Posted on: October 12, 2019

Job Description:

Senior Desktop Technician - Permanent Hire - Tulsa, OK US OK, US Insight Enterprise seeking a Senior Desktop Tech to work onsite with our large aerospace client in Tulsa, OK. This is a direct/ permanent hire opportunity. You'll work in a dynamic environment supporting our client. We are looking for talent to start immediately! What you'll do at Insight: * Perform hardware refresh at customer sites * Address user tickets regarding hardware, software and networking * Walk customers through installing applications and computer peripherals * Ask targeted questions to diagnose problems * Guide users with simple, step-by-step instructions * Conduct remote troubleshooting * Test alternative pathways until you resolve an issue * Customize desktop applications to meet user needs * Record technical issues and solutions in logs * Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure their systems are functional * Report customer feedback and potential product requests * Help create technical documentation and manual What you'll need to join Insight: * Minimum of 5 years' experience * Must be able to pass background check, drug screen and credit check- No delinquencies or bankruptcy in past 7 to 10 years. * Due to the nature of the position with the federal government, only US citizens can be considered for this position. * Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role * Hands-on experience with Windows/Linux/Mac OS environment * Working knowledge of office automation products and computer peripherals, like printers and scanner * Knowledge of network security practices and anti-virus programs * Ability to perform remote troubleshooting and provide clear instruction * Excellent problem-solving and multitasking skill * Customer-oriented attitude Job Segment: Technician, Network Security, Linux, Testing, Technical Support, Technology, Security

Keywords: Insight UK, Tulsa , Senior Desktop Technician - Permanent Hire - Tulsa, OK, Professions , Tulsa, Oklahoma

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