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FBO Software Support Technician I

Company: World Fuel
Location: Tulsa
Posted on: November 11, 2019

Job Description:

At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services located in Tulsa Oklahoma and Houston Texas isa global transaction management company specializing in aviation software solutions. World Fuel Servicesis looking for an ideal candidate for theSoftware Support Technicianposition in our fast-paced, deadline driven Aviation FBO Softwaredivision.TheSoftware Support Technician provides support on WFS Aviation FBO Software (Multiple software-Cloud Based and Local Installs) to both internal staff and software customers. Essential Duties and Responsibilities: - Provide real time support in order tooffersolutionsto customers promptly - Take ownership of each situation from beginning to end - Assist with month end reconciliation for transactions completedin the software - Use Discretion and independent judgment to assess complex problems/situations, apply creative analytics and form intelligent, pragmatic and appropriate solutions - Determine the nature and specific symptoms of the reported problem. Analyzes the problem to determine the causes and develops a procedure to solve the problem and (if possible) to prevent its recurrence - Use insight and careful investigation techniques to discover the true nature of a problem when the customer is unable to provide clear information. It may be necessary to formulate a theory and test that theory in the absence of a clear procedure. At times, a personal review of the customers database may be necessary to obtain all pertinent information - Maintain documentation from customers and internal staff in an organized manner so that other team members can access the information quickly - Other duties as assigned. - Availability to travel required for software training Requirements: - 2 Years technical support experience with Aviation or Transaction Software - Strong accounting knowledge and analytical skills - Proven experience with problem identification and resolution - Strong organizational skills and time management, the ability to prioritize multiple tasks and meet deadlines - Very detail oriented - Excellent communication (written and oral) and best in class interpersonal skills - Proficient in the use of computers and a variety of software - Critical thinking, analytical skills, creativity, judgment and logic - Experience with Web Browser Developer Tools, SQL skills preferred but not required - #LI-AS1

Keywords: World Fuel, Tulsa , FBO Software Support Technician I, Professions , Tulsa, Oklahoma

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