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Credit Services Commercial Rep II

Company: BOK Financial Corporation
Location: Tulsa
Posted on: December 5, 2019

Job Description:

Credit Services Commercial Rep II Tulsa, OK, US Req ID: 52808 Areas of Interest: Bank Operations BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. . The Credit Services Commercial Representative II provides technical and operational support to Commercial Banking business partners and its client lending relationships. Resolves a variety of complex lending problems (i.e., reconstruction of errant account transactions, loan activity discrepancies, multiple entity account linkages, controlled lending, risk mitigation, client servicing, loan systems, and Web-Based applications, etc.) and applies to multiple BOKF banks, often under difficult and/or stressful circumstances. The position must maintain high level of control and professionalism while objectively dealing with relationship requests. This position will resolve daily operations problems with guidance from seasoned/senior leadership. Representatives directly support and work with the various departments in the Credit Services Division, Relationship Managers, Commercial Training, Clients, and/or Consumers. Incumbent must be knowledgeable of and able to navigate through Fidelity, LaserPro, Workflow Image Technology applications, numerous third party websites and jurisdiction websites nationwide; applications. Normally operates independently, although supervisory resources are available. Will use available resources for problem resolution, which may involve analysis of information applicable to commercial lending products, payments, address changes, account research, risk mitigation, state/federal rules while complying with Bank and regulatory guidelines. PRINCIPLE DUTIES AND RESPONSIBILITIES: * Manages small to large corporate relationships. Interprets and resolves operational and technical issues regarding all Loan products and servicing needs that are supported on numerous delivery systems. Responds to all customers within three rings and updates the customer on the status of all issues on a same day basis; works with Credit Services Division, external / internal resources in troubleshooting problems/streamlining operating procedures; establishes relationships with Relationship Managers applicable to commercial accounts, serves as primary contact for affiliate bank partners, clients, and consumers and remains knowledgeable regarding the department processes and workflows that support lending products and client accounts. * Works with Training Consultants and Relationship Managers to ensure that client accounts are set-up properly; and client needs and expectations are met to ensure revenue-generating divisions are providing a competitive advantage to strengthen and maintain client relationships. Coordinates business / training communications for the Commercial Relationship Managers. KNOWLEDGE, SKILLS and ABILITIES: * Thorough knowledge of product delivery, systems and on-line computer systems * Thorough knowledge of banking and lending products * Working knowledge of client / business partner management * Working knowledge of Bank operations * Excellent interpersonal, verbal, and written communication skills * Ability to manage multiple tasks under frequently changing conditions in a competent and professional manner * Excellent PC and software application skills; WordPerfect/Quattro Pro or similar software packages * Excellent interpersonal, verbal, and written communication skills This level of knowledge is normally acquired through completion of an Associates degree along with 3 to 5 years of experience in a bank operations/customer service function or 6-8 years equivalent experience in a bank operations/customer service function. BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career! Apply today and take the first step towards your next career opportunity! BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. Attention All Third Party Agencies, Headhunters, and Recruiters BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial. TOP 3 REASONS TO APPLY Investing in our talent and building a great workplace is a top priority at BOK Financial. * Empowered employees * Award-winning culture * Community commitment ABOUT BOK FINANCIAL BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S. FACTS: * 4,900 employees * 27 Years of financial profitability * $30+ billion in assets * $5.2 million in charitable contributions in 2017 Nearest Major Market: Tulsa Nearest Secondary Market: Oklahoma Job Segment: Credit, Bank, Banking, Customer Service Representative, Finance, Customer Service

Keywords: BOK Financial Corporation, Tulsa , Credit Services Commercial Rep II, Sales , Tulsa, Oklahoma

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