Lee Enterprises is seeking Part-Time Retention Sales Team
Representatives to join our fast-paced call center located in
bustling downtown Tulsa!
This opportunity features: A positive, team-oriented and fun
work environment, on the job training and coaching, flexible hours
and commission potential!
Shifts available during the operating hours of 10 am to 8 pm,
Monday through Thursday.
What you will be doing:
Maintaining an acceptable level and schedule adherence for all
shifts, breaks, and lunches.
Initiating outbound calls to retain and restart subscribers by
collecting payments over the phone and meeting daily sales per hour
Offering and provide resolution to customer issues or concerns,
ask probing questions to identify the root of customer's objection,
attempt to overcome objections and retain subscriber with approved
responses and solutions.
Effectively in negotiating net results and meeting productivity
Knowing when to escalate an issue if unable to handle or that
warrants intervention from a team lead or supervisor.
Being knowledgeable of the entire portfolio of products and
services offered by Lee Enterprises properties to discuss the
various options with customers.
Being knowledgeable with circulation databases and knowledge
Staying up to date with procedural changes or changes in the
Remaining up to date on promotions or specials the newspaper is
Attending any mandatory training/coaching sessions.
Adhering to the required call structure as outlined in training
and as set forth in the TCPA rules and regulations.
Maintaining and contribute to a positive team environment among
employees and managers.
Demonstrating ability to communicate and interact effectively
with others within the company.
Reacting to change effectively and productively and handle other
duties as requested.
Completing special assignments and tasks as requested by
Other duties as assigned.
Ideal candidate will have:
High school diploma or equivalent
Superior phone etiquette skills
Ability to speak clearly
Excellent verbal and written communication skills
Proficiency in Outlook and Word
Ability to type 30 words per minute without errors
Sales experience preferred but not required
If this sounds like you, we look forward to hearing from
Lee Enterprises is an Equal Opportunity Employer recblid