Cantonese Bilingual Remote Customer Service Representative
Posted on: January 15, 2022
This may be a remote role, which can sit in any of the following
22 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ,
NY, OH, OK, TX, UT, VA, WV, and WY. . Please only apply if you are
able to live and work full-time in one of the states listed above.
State locations and specifics subject to change as our hiring
We have Customer Experience agents across the country helping drive
our mission forward from the comfort and safety of their homes.
DISHs first priority is customer experience, and our agents excel
at simplifying lives and helping communities get the most from
their TV experience.
Our customer base is centered around the heart of hometown America.
Were proud to offer exclusive TV packages for first responders,
health care workers, military and veterans, and some of the most
dedicated community members we are honored to call customers,
friends, and neighbors.
For over 40 years we have been tuned in to the needs of customers.
Its why weve earned the J.D. Power accolade of being #1 in Overall
Customer Service six years in a row, and #1 in overall Customer
Satisfaction four years in a row.
As a Cantonese Bilingual Customer Experience Representative, you
will serve as an information resource for billing, programming, and
troubleshooting questions including suggesting ways for existing
customers to get the most value and enjoyment from their DISH
experience. If you like to solve problems and interact with people
from across the country or maybe just a few towns over, this is the
spot for you! In this role, you will:
Communicate the value of our products and share ways for customers
to get the most from DISH
Transform into the best customer support advocate in the business,
engaging with a diverse consumer base to provide solutions for
customer needs and technical issues
Establish long-term customer relationships
Back-to-back phone calls with customers throughout the entirety of
Whats in it for you?
This is a Full Time, Work-From-Home position #remote
Average first-year salaries over $30,000 Top first-year agents
averaging over $40,000
5% increase to your starting rate upon completing training
Medical, Dental, Vision Insurance Paid vacation and sick time
401(k) Investments Company-matched funds
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer
defined career ladders and extensive opportunity for upward
We encourage personal and professional growth by supporting you
with all the virtual tools to advance your career.
We are looking for determined, energetic individuals to provide
excellent customer service by answering inbound technical and
service calls from the comfort of your home.
Ideal representatives have:
High School diploma, GED, or equivalent experience
Six months of related customer service and troubleshooting
experience and/or training
An openness to being coachable and a desire to learn new
All representatives must have:
The ability to navigate company communications and programs in
English while speaking with customers in Cantonese
Ability to work and remain engaged on the phone throughout the
entirety of your shift
This job does not allow flexibility to answer the door or be
on-call care for others during work hours
Flexibility to work hours that mirror our customers needs
Tech savviness with the ability to smoothly operate Windows OS
Ability to multi-task; speaking with customers while logging
information and navigating multiple programs
Where you'll be working:
You'll be working from home! At DISH, we understand the modern
employee may need to operate fast on their feet and out of the
office. Working from home allows you to perform a professional
workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional
responsibilities concerning your home environment and the
requirements regarding the capabilities of your computer and mobile
Work-at-Home Technical Requirements:
Computer & Accessories
DISH will supply a PC tower loaded with all of the software
necessary for your employment. This tower is not Bluetooth enabled.
All equipment must be wired.
DISH will also provide:
Two Monitors and all pertinent cabling
USB Noise-Cancelling Headset
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25
Mbps download and 2 Mbps upload speed with 99% uptime and no
bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi / wireless is not supported
Smartphone capable of placing and receiving voice and video calls,
SMS messages with access to the App store
Home Environment and Work Space
Dedicated home office workspace, preferably a separate room with
its own door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into router
Three power connections- either three outlets or a power strip (one
for each monitor and one for the PC tower)
Agents are responsible for maintaining the workspace in a safe
Personal disruptions are not allowed during scheduled hours and
should not be audible in background noise. This includes but not
Non-work-related phone calls
You are scheduled on the phone throughout the entirety of your
shift. Its important to understand this job does not allow
flexibility to answer the door or be on-call care for others during
All costs to meet and maintain these requirements are the
responsibility of the employee and are not reimbursed by DISH,
except where required by law.
Starting Pay varies by your home location:
Arizona $14.75 + $1 Language Differential
Colorado $12.50 + $1 Language Differential
Colorado, Denver $14.77 + $1 Language Differential
Florida $12.50 + $1 Language Differential
Georgia $11.50 + $1 Language Differential
Illinois $15.00 + $1 Language Differential
Indiana $12.50 + $1 Language Differential
Kansas $12.50 + $1 Language Differential
Maryland $13.50 + $1 Language Differential
Michigan $13.50 + $1 Language Differential
Missouri $12.50 + $1 Language Differential
North Carolina $11.50 + $1 Language Differential
Nebraska $12.50 + $1 Language Differential
New Mexico $10.00 + $1 Language Differential
New Mexico, Albuquerque $10.50 + $1 Language Differential
New Jersey $13.50 + $1 Language Differential
New York $15.00 + $1 Language Differential
Ohio $15.00 + $1 Language Differential
Oklahoma $12.50 + $1 Language Differential
Texas $12.50 + $1 Language Differential
Texas, El Paso County $13.00 + $1 Language Differential
Texas, Hidalgo, Starr, Willacy & Cameron Counties $ 10.50 + $1
Utah $12.50 + $1 Language Differential
Virginia $11.50 + $1 Language Differential
West Virginia $12.00 + $1 Language Differential
Wyoming $12.50 + $1 Language Differential
At Dish, we celebrate and embrace diversity and inclusion, where
all people are welcome and supported. Learn more about how our
employees come together, share common interests and make important
connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out
our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen,
which may include a drug test.
Keywords: DISH, Tulsa , Cantonese Bilingual Remote Customer Service Representative, Sales , Claremore, Oklahoma
Didn't find what you're looking for? Search again!