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Customer Service Representative - Tulsa, OK

Company: Ubiquity
Location: Tulsa
Posted on: January 15, 2022

Job Description:

Ubiquity is hiring Customer Service Representatives to join our growing Call Center team in Tulsa. Salary is at $15/hour. Start date is January 31st.We are looking for detailed oriented individuals to assist our client's customers over the phone with the loan application process from start to finish.
This includes:

  • Assisting applicants over the phone with the Application By Phone process
  • Assisting customers over the phone with general questions and information
    We're made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? Join us!The details.This is a dynamic role partnering with our customer to provide a best in class experience and make a meaningful difference in people's lives.Our Customer Service Representatives work on a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This a role for someone who considers themselves a self-starter, go-getter, and customer service guru.Prior to the phone sales experience is a plus.
    What You'll Do:
    • Provide excellent customer service to inbound and outbound calls, 100+ calls per day
    • Answer continuous inbound calls regarding customer inquiries that span over many products and topics
    • Be an expert on our product and processes
    • Bring a flexible mindset - you will be required to adapt to changing policy and procedures on a regular basis while maintaining high quality to your work
    • Meet or exceed production, quality, and customer service goals
      Ideal candidates have:
      • At least one year customer service experience required
      • At least one year working in a high volume call center
      • Financial services experience is an advantage
      • High school or equivalent
      • Knowledge of Zendesk or other CRM applications is a plus
      • Excellent verbal and written communication skills
      • Ability to multitask
      • Strong problem solving and analytical skills
      • People-oriented - enjoys interacting with people and working on group projects
        The Perks.
        • Life Insurance Benefits
        • Medical, Dental, and Vision Benefits
        • Paid Time Off
        • Retirement Benefits
          What we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
          We want you.We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

Keywords: Ubiquity, Tulsa , Customer Service Representative - Tulsa, OK, Sales , Tulsa, Oklahoma

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