Inside Sales Manager
Posted on: January 15, 2022
***THIS POSITION IS HYBRID ON-SITE AND WFH/REMOTE in Tulsa,
ABOUT THE JOB:
The Inside Sales Manager supervises daily sales performance and
leads on-the-job coaching programs to help the team achieve their
goals. This includes collaborating to develop educational material
and organizing training sessions for new hires. This is a perfect
opportunity for someone who can see the "big picture," enjoys
building programs from the ground up, and can train others to
achieve their best work. As a key leader amongst the team, the
Inside Sales Manager must be familiar with teaching soft skills for
phone-based agents, be able to objectively assess needs for each
individual, and be able to analyze results independently.
Objectively identify strengths and weaknesses for individuals and
team; build 1:1 and team coaching sessions to raise collective
Conduct role-playing activities to develop interpersonal skills
(e.g. negotiation, teamwork and conflict management)
Conduct regular training sessions with individuals and teams
Collaborate with leaders to develop and lead training for new hires
on ConsumerAffairs approach to sales, etc.
Coordinate mentorship programs for new sales representatives
Proactively and regularly provide clear feedback to agents to
improve their performance; including coaching sessions, performance
reviews, and individual recognition
Track sales goals and reporting results as necessary
Overseeing the activities and performance of the teams
Understand our ideal customers and how they relate to our
Assist with developing and implementing new initiatives, bonus
plans, strategies and programs
(These responsibilities are not to be construed as a complete
statement of all duties performed. Employees will be required to
perform other job related duties as required)
Bachelor Degree Preferred
Certified Call Center Manager (e.g. CCCM) or equivalent
qualification is a plus
Proven experience as call center manager, Inside Sales Manager, or
Track Record of performance coaching and training development
Experience in sales is required
Knowledge, skills and abilities:
Knowledge of performance evaluation and sales performance
Solid understanding of reporting and data analysis
Proficient in MS Office and call center equipment/software
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a
Positive and patient
Stands up for decisions, takes responsibility for results, and
shares both good and bad outcomes transparently.
Demonstrates a relentless focus on results with a commitment to
deliver; Always starts with a "Let's go GRIND it out" attitude.
Takes decisive action, and confidently changes course if
Displays a growth mindset to continually improve; encourages
everyone around them to to be tenacious and never settle.
Constantly seeks feedback to improve; Focussed on solving
Acts with urgency; delivers top results in hours and days instead
of weeks and months.
Relentless in their pursuit of success and possesses the willpower
to embrace challenges as opportunities.
(our daily GRIND)
Responsibility creates the freedom to quickly deliver value, we
make no excuses, and consistently improve results.
RESOLVE THROUGH DATA
We make data-driven decisions, think systematically about ROI and
resolve complexity to drive results
INVENT WITH GRIT
We are intellectually curious, create, take smart risks and grind
out results because Fortune Favors the Bold.
NETWORK TO WIN
We foster diversity, build trust through collaboration, close the
loop, get to the bottom-line and turn debate into action and
DELIVER IMPACT DAILY
We grind it out deliver important work, are efficient, have a
relentless sense of urgency and drive results
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
Frequency of travel: Occasional travel may be required for
meetings, training and/or conferences.
(Reasonable accommodations will be made in accordance with existing
ADA requirements for otherwise qualified individuals with
ConsumerAffairs does not discriminate in admission or access to, or
treatment or employment in its programs and activities on the basis
of race, color, religion, age, sex, national origin, marital
status, disability, genetic information or any other reason
prohibited by law.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Stock Option Plan
Keywords: ConsumerAffairs, Tulsa , Inside Sales Manager, Sales , Tulsa, Oklahoma
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