Service Sales Representative: Retention Specialist - Oklahoma

Company: Otis Worldwide
Location: Tulsa
Posted on: June 24, 2022

Job Description:

Date Posted:

2020-12-15-08:00

Country:

United States of America

Location:

OT471: TT - TULSA, OK 1725 SOUTH MAIN STREET, TULSA, OK, 74119 USA

Otis Elevator Company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2 elevators, energy-saving ReGen drives and NCE "green" escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

The Southern Region is seeking a highly motivated Retention Specialist to join our team!

RESPONSIBILITIES:

* Deliver on customer service strategy (cancellation prevention, resign process, general customer management). Drive the customer centricity culture.


* Major account strategy execution. Make decisions related to customer service issues. Manage strategy and relationships for key accounts in area of responsibility. Handling escalated customer issues, help navigate the sales/ops relationship and facilitate customer communication


* Utilize CRM tool to deploy sales strategies and customer management.


* Participate in Service Sales Business Reviews.


* Develop, implement and manage standard process for OO; where applicable.


* Research and communicate development of internal and external products, including our digital strategy (including OtisONE). Assist in deploying these new service products.


* Engage and foster relationship with major property management, associations (IFMA, BOMA, etc.), chambers, and consultant companies



Experience / qualifications:

* Excellent customer service skills to effectively communicate with customers and colleagues


* Ability to sell on factors other than price and a proven track record of sales success



Education Information:

* Bachelor's in engineering or business degree with 3+ years' experience


* Master's degree with 1-2+ years' experience



Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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