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HTO - Parts Counter Sales Representative

Company: HOLT CAT
Location: Tulsa
Posted on: September 22, 2022

Job Description:

Job Summary:

Holt Truck Centers in Tulsa, OK; is seeking an On-Highway Truck Parts Counter Sales Representative position available at our Tulsa, Oklahoma location. The hours are Monday - Friday, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.

Essential Functions:

  • Model, promote, reinforce, and reward the consistent use of HOLT's Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
  • Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.
  • Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
  • Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
  • Ensure that product information systems are kept current and new product information is updated.
  • Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.

    Knowledge, Skills, and Abilities:

    • Demonstrate well-organized skills.
    • Demonstrate good phone and people skills.
    • Must be proficient with computers. Experience with a computerized parts management system is highly desired.
    • Must be capable of working in a fast-paced environment.
    • Demonstrate excellent attention to detail.
    • Must have excellent attendance and work performance.
    • Must be self-motivated with a high commitment to completing tasks promptly.
    • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
    • Performs other duties assigned.

      Education and Experience:

      • Minimum 2 years of customer service experience required. Parts store experience highly desired.
      • Must have GED or High School diploma.
      • Must have a valid driver's license.
      • Must be able to obtain forklift certification.

        Physical Requirements:

        • This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
        • This role frequently communicates with others and must be able to exchange accurate information in these situations.
        • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
        • Occasionally moves materials or equipment weighing up to 10 lbs.

          Work Environment:

          • This job is generally performed in a professional office environment.
          • Frequently works at a fast pace with unscheduled interruptions.

Keywords: HOLT CAT, Tulsa , HTO - Parts Counter Sales Representative, Sales , Tulsa, Oklahoma

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