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Front Desk Agent

Company: Hilton Garden Inn Tulsa Midtown
Location: Tulsa
Posted on: November 25, 2022

Job Description:

We are looking for an enthusiastic and friendly Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaison with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent Experience with hotel reservations software. Hilton OnQ PMS experience is preferred. Understanding of how travel planning websites operate, like and TripAdvisor Customer service attitude Excellent communication and organizational skillsJob Type: Full-timePay: $12.00 - $13.00 per hourBenefits: Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Holidays Night shift Weekend availabilityAbility to commute/relocate: Tulsa, OK 74135: Reliably commute or planning to relocate before starting work (Required)Experience: Hotel: 1 year (Required)Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required)Work Location: One location

Keywords: Hilton Garden Inn Tulsa Midtown, Tulsa , Front Desk Agent, Sales , Tulsa, Oklahoma

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