Customer Service Representative

Company: JD Young
Location: Tulsa
Posted on: November 26, 2022

Job Description:

The key role of this position is to process customer requests in such a manner that their expectations are fulfilled. Primary focus is in taking service and supply calls. Duties will also include reviewing customer accounts for credit status, data entry, outbound calling. The performance of daily activities is to be performed with a high degree of self-sufficiency. Essential characteristics of this person involve a high degree of cooperativeness, a genuine interest in the success of fellow associates and the organization, the ability to work with all levels of internal and external personnel, and excellent communication skills demonstrated through written and verbal interaction. This individual must display regular and reliable attendance habits. The person must also be able to work well with others and perform well under stress. In addition, the role involves proficiency in the use of Company computer systems and basic application software. The person must demonstrate a willingness to take on leadership roles to insure the success and improvement of the organization. Primary Duties and Responsibilities: Take inbound service and supply requests from Customers and Employees Input service and supply requests into computer for processing with a 99% accuracy rate Outbound calling to customers to respond to voice messages Interface daily with customer websites for call status Provide direct administrative support to the Service Support Supervisor Interface daily with Customers and assigned Major Accounts as required to ensure Customer Satisfaction Assist in the development of flow charts, procedures, and manuals to improve organizational efficiency Provide back up support for other administrative positions as required Perform other related duties as assigned by Management Provide back-up support to the Service Support Representative Education and Experience Requirements: High School graduate and some course work with an accredited University in business or related subject. Knowledge of application software, specifically Microsoft Office (primarily Word and Excel, latest versions), Microsoft Outlook and e-automate. Demonstrated human relations and communication skills through past work experience. Demonstrated proficiency in written and oral communication skills and works well under stress. Environmental Factors and Working Conditions: The physical environment of this position is general office surrounded by approximately 5 other employees in a call center setting. Interaction with co-workers and customers is required on a daily basis. This position typically requires significant visual effort (e.g. interface with computer and 10-key) and involves assignments requiring significant levels of concentration. Typical hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday. Overtime may be required outside the normal business hours and days. Regular and reliable attendance is required.Job Types: Full-time, ContractPay: $14.00 - $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: JD Young, Tulsa , Customer Service Representative, Sales , Tulsa, Oklahoma