Technical Support/Customer Advocate Agent
Company: Careerbuilder-US
Location: Bartlesville
Posted on: January 27, 2023
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Job Description:
Job Description
THIS IS A REMOTE POSITION. WORK FROM YOUR HOME
Cybertron is seeking Technical Support / Customer Advocate Agents
to join our team. At Cybertron we strive to provide a top level
professional and friendly service to our customers. Your job is to
assist our customers through their entire experience starting from
consideration, purchase, and post purchase. You will be
incentivized in your efforts to provide the best possible customer
experience.Job Functions: A Customer Support Specialists main duty
is to provide technical support and assistance to customers
regarding their hardware and software issues. Communication with
customers as required: keeping them informed of incident progress,
and notifying them of any impending changes Work with supervisors
and other departments to facilitate fast incident resolution.
Advocate on customers behalf to insure high levels of customer
satisfaction Provide customers and prospects with hardware
recommendations on hardware solutions that meets their
requirements.Job Requirements: Interpersonal skills: such as
telephony skills, communication skills, active listening and
customer-care. Advance understanding of PC operating systems and
most common software applications. Advance understanding of PC
hardware components Experience with troubleshooting and diagnosing
computer issues. Technical awareness: ability to match resources to
technical issues appropriately. Service awareness of all
organizations key services for which support is being provided
Self-motivated with the ability to work in a fast-moving
environment. 2-year degree in the IT field preferred, but not
required.Benefits: Competitive base based on experience and
qualifications. Uncapped Performance Bonus Uncapped commissions on
pre sales assistance and consultation. Health and dental benefits
included. Full on the job training & support Fun working
environment and culture. Great opportunity for advancement. by
Jobble
Keywords: Careerbuilder-US, Tulsa , Technical Support/Customer Advocate Agent, Sales , Bartlesville, Oklahoma
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